Luxshare Technology Company Ltd., (hereinafter referred to as "Luxshare", "we", "us" and "our”) well understands the importance of privacy to you and will respect your privacy. Please read and understand this Privacy Policy (hereinafter referred to as the "Policy") before submitting personal data to Luxshare. This policy applies to websites owned and operated by Luxshare Group. This policy describes the information practices of Luxshare's website, including what information is collected, how it is used, with whom it is shared, and how it is protected.
This policy explains how your personal data is processed, but this policy may not cover all possible data processing scenarios. Luxshare website may contain links to other websites. Luxshare is not responsible for the privacy practices or content of these other websites.
We have developed this policy to help you understand the following:
1.How we collect and use your personal data
2.How we use cookies and similar technologies
3.How we disclose your personal data
4.How to access or modify your personal data
5.How we protect your personal data
6.How we process children's personal data
7.The Third-Party Providers and Their Services
8.How Your Personal Data Transfers Globally
9.How this policy is updated
10.How to contact Luxshare
1. How we collect and use your personal data
Personal data is information that can be used alone or in combination with other information to identify an individual. This data is submitted directly to us by you when you use our website, products or services, and when you interact with us, for example, when you create a Luxshare account or contact us for support; Or we obtain it by recording how you interact with our website, products, or services, for example, through technologies such as cookies, or by receiving usage data from software running on your device.
Where permitted by law, we also obtain data from public and commercial the third-party sources. The data we collect depends on how you interact with Luxshare, including the websites you visit or the products and services you use, including name, gender, company name, job title, address, email address, phone number, login information (account and password), photo, ID information, and so on. We also collect information you provide to us and the content of messages you send us, such as information you enter or questions or information you provide to get customer support. When you use Luxshare products or services, you may need to provide your personal data. In particular situations, you may choose not to provide personal data to Luxshare, but if you choose not to do so, Luxshare may not be able to provide you with relevant products or services, and may not be able to respond to or solve the problems you encounter.
We may use your personal data for the following purposes:
(a) create an account.
(b) fulfill your transaction or service request, including fulfilling orders; Deliver, activate, or validate products or services; Provide training and certification and manage and process training and certification results; Participate in online or offline events; To make changes or provide information requested by you (e.g., marketing materials or white papers for products or services); and provide technical support.
(c) contact you under your consent; To send you information about products and services that may be of interest to you; Invite you to participate in Luxshare activities, market surveys or satisfaction surveys; or send you marketing messages. If you do not want to receive such information, you can unsubscribe at any time.
(d) send you important notices, such as notifications for operating system or application updates and installations;
(e) provide you with a personalized user experience and personalized content.
(f) certify and manage suppliers and business partners, communicate with suppliers and business partners or conduct business.
(g) conduct internal audits, data analysis and research to improve our products and services.
(h) analyze business operational efficiency and measure market share.
(i) identify and resolve errors if you choose to send us error details.
(j) synchronize, share, and store data you upload or download and data necessary to perform uploads and downloads.
(k) protect the security of our products, services, and customers or users, and implementing and improving our loss prevention and anti-fraud programs.
(l) comply with and enforce applicable legal requirements, relevant industry standards or our policies.
We may also collect and use non-identifying data. Non-identifying data is data that cannot be used to identify an individual. For example, we collect aggregated statistics, such as website visits. We collect this data to understand how users use Luxshare websites, products, and services. This allows us to improve our services and better meet the demands of our customers. We may collect, use, process, transfer, or disclose non-identifying data for other purposes in our sole discretion. We do our best to separate your personal data and non-identifying data and use both data separately. If personal data is mixed with non-identifying data, it will still be treated as personal data.
When we process your personal data, we will comply with the requirements of applicable laws and procedures such data based on appropriate legal grounds, including:
• When processing your personal data for the performance of a contract in response to your transaction or service request
• When processing your personal data based on your consent
• When processing your personal data for the purposes of contacting you, conducting marketing or market research, improving our products and services, and implementing and enhancing our loss prevention and anti-fraud programs, we will rely on our or a third party’s legitimate interest. These legitimate interests include enabling us to more effectively manage and operate our business and provide our products and services; protecting the security of our business, systems, products, services, and customers; internal management, compliance with our internal policies and procedures; and other legitimate interests described in this policy.
• We may also process your personal data to comply with and enforce legal obligations.
2. How We Use Cookies and Similar Technologies
2.1 Cookies
In order to ensure that the website works properly, we sometimes store small data files known as cookies on our computers or mobile devices. A cookie is a plain text file stored by a web server on your computer or mobile device. The contents of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Cookies usually contain an identifier, the name of the site, and some numbers and characters. Cookies allow websites to store data such as user preferences to better serve users We enable cookies for the same purpose as most websites or Internet service providers do, which is to improve the user experience. Cookies allow the website to remember a single visit (using session cookies) or multiple visits (using persistent cookies). Cookies allow websites to save settings such as the language, font size, and other browsing preferences of your computer or mobile device. This means that users don't need to reconfigure user preferences every time they visit. If a website does not use cookies, the website will treat it as a new visitor every time a user opens the page. For example, if you log in to a website and go to another page, the website won't recognize you and you'll be logged out again. We do not use cookies for any purpose other than those described in this policy. You can manage or delete cookies according to your preferences. For more information about cookies, please see AboutCookies.org.
Additionally, we may also use Flash cookies and Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Vendors and partners who provide certain features or display advertisements on our website based on your web browsing activity also use LSOs such as HTML5 to collect and store information. Various browsers may offer their own administrative tools to remove HMTM5 LSOs.
You can clear all cookies saved on your computer, and most web browsers have a cookie-blocking feature. However, if you do, you will need to change your user settings personally every time you visit our website. For more information on how to change your browser settings, visit the following link: Internet Explorer Google Chrome Mozilla Firefox Safari Opera
3. How we disclose your personal data
Where certain services are provided by our authorized partners, we share your personal data with that partner as described in this policy. For example, when you purchase our products online, we must share your personal data with logistics service providers in order to arrange delivery or to arrange services from partners. In addition, as an international company, we may share personal data between our sites in other languages.
We may also disclose your personal data to relevant law enforcement authorities or other government authorities where required by applicable law or in response to legal process. We also disclose your data where there is a reasonable need to do so, such as for the performance of a contract and for the purpose of deeming it necessary and appropriate to prevent bodily harm or property damage or to investigate possible or actual unlawful conduct.
4. How to access or modify your personal data
You should ensure that all personal data submitted is accurate. We will do our best to maintain the accuracy and completeness of personal data and update it in a timely manner.
You may have the right to access and access specific personal data we hold about you when required by applicable law; request that we update or correct your inaccurate personal data; Refuse or restrict our use of your personal data; and request that we delete your personal data. If you would like to exercise your rights, please click here to give us online feedback. For security, you may need to provide a written request. We will refuse to process these requests if we have reasonable grounds to believe that they are deceptive, unenforceable, or compromise the privacy rights of others.
You also have the right to withdraw your consent at any time when we process your personal data based on your consent, where required by applicable law. However, withdrawing consent will not affect the lawfulness and validity of our processing of your personal data based on your consent prior to its withdrawal, nor will it affect our processing of your personal data on other appropriate legitimate bases.
If you believe that our processing of your personal information is not in accordance with applicable data protection laws, you can contact a statutory data protection authority. The contact details of the data protection authority in the EU can be found here: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm
5. How we protect and retain your personal data
We place great emphasis on the security of personal data. We incorporate appropriate physical, administrative, and technical safeguards to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss. For example, we utilize encryption technologies to ensure the confidentiality of our data; We use protection mechanisms to prevent malicious attacks on data; We will deploy access control mechanisms to ensure that only authorized personnel have access to personal data; We also conduct security and privacy training sessions to raise employees' awareness of the importance of protecting personal data. We will endeavor to protect your personal data, however, please be aware that no data transmitted over the internet can be guaranteed to be 100% secure. Therefore, while we take appropriate measures to protect your personal information, we cannot determine or guarantee the security of the information you provide to us or obtain from our website, and accordingly you use our website at your own risk. Subject to information on how to report security issues, matters or possible incidents to us and our information security team can be reached at any time by contacting us Public@luxshare-ict.com. In the event of a personal information security incident, we will promptly notify you and report to the regulatory authorities in accordance with the requirements of laws and regulations.
We will retain your personal data for the period necessary to achieve the purposes described in this policy, unless the retention period is extended as required or permitted by law. Given that different scenarios and variations in products and services may result in different retention periods for data, the criteria we use to determine the retention period include: the time required to fulfill the relevant business purpose, including providing products and services, maintaining corresponding transaction and business records, managing and enhancing the performance and quality of products and services, ensuring the security of systems, products, and services, addressing potential user inquiries or complaints, and troubleshooting; whether the user consents to a longer retention period; and whether there are special requirements for data retention under laws, contracts, etc. As long as your account is necessary for providing you with services, we will retain your registration information. You also have the option to deactivate your account. After you deactivate your account, we will cease to provide products and services based on that account and, in the absence of special legal requirements, delete your corresponding personal data.
6. How we process children's personal data
Our products, websites, and services are primarily intended for adults. Children may not create their own user accounts without parental or guardian consent. Where we collect personal data from children with parental consent, we will only use or disclose this data if we are permitted by law, with the explicit consent of the parent or guardian, or as necessary to protect the child. If we become aware that we have collected personal data from children without prior verifiable parental consent, we will try to delete the relevant data as soon as possible.
7. Third-Party Providers and Their Services
To ensure a seamless browsing experience, you may receive content or web links provided by the third parties external to us and our partners (hereinafter referred to as “third parties”). We have no control over such third parties. You may choose whether to access the links, content, products, and services provided by these third parties.
We cannot control the privacy and data protection policies of these third parties, which are not subject to this policy. Before submitting personal information to third parties, please refer to their privacy policies.
8. How Your Personal Data Transfers Globally
Luxshare is a global company. Subject to applicable laws, we may share your personal information within our corporate group (including subsidiaries, affiliates, and parent companies) or with our suppliers and business partners. We may also transfer your information to other countries or regions where we operate business. Additionally, since we may not have a data storage center in your country, your personal data may be transferred to and stored in a data center located outside your country. In such cases, we will take measures to ensure that the data we collect is processed in accordance with this policy and applicable laws. For example, when personal data of data subjects located in the European Union is transferred to countries or regions not recognized by the EU as having an equivalent level of data protection, we will employ various legal mechanisms. These may include entering into the standard contractual clauses approved by the European Commission, obtaining your consent for the cross-border transfer of personal data, or implementing data anonymization and other security measures prior to the cross-border data transfer.
9. How this policy is updated
We reserve the right to update or modify this policy from time to time. If our privacy policy changes, we will post the latest version of our privacy policy here. If we make material changes to our Privacy Policy, we may also notify you of the changes through various channels, such as by posting a notice on our website or by sending an email to the email address indicated in your account. We will also seek your consent for any material changes that affect how we use your personal information as required by applicable data protection laws. We encourage you to check this page periodically for the latest information on our privacy practices.
10. How to contact us
If you have any questions, comments, or suggestions, please contact us. We will respond within thirty days. If you are not satisfied, you can also reach us by email: Public@luxshare-ict.com.
When we process your personal data in accordance with this Privacy Policy, the Luxshare entity that responds to your request, contacts you, provides you with products or services, or enters into or is about to enter into a contract with you is the controller of the relevant personal data. Contact information for each Luxshare entity can be found here.